Bookings
- The booking process with Impala
- Does Impala need to integrate with the hotel's channel manager?
- How do I know from which distribution partner the booking comes?
- What happens if there is a problem with the booking?
- What happens if the rate for the booking is incorrect?
- Does the hotel need to create an invoice?
- When should I charge the virtual credit card?
- Who is responsible for informing the guest if something happens?
- What do I do if there is a no-show?
- Which cancellation policy applies to the booking?
- If there is a cancellation, how does the hotel refund the guest?
- What do I do if the guest cancels their booking directly with the hotel?